Refund policy
1. Our promise
We want every can to arrive cold-ready and perfect. If something goes wrong with your order, we will make it right.
2. Damaged, defective or incorrect orders
If your order arrives damaged, leaking, defective, or with the wrong item, email hello@goldentigerlife.com within 7 days of delivery with your order number and a photo of the problem (for damage, a photo of the cans and the shipping box helps). We will send a replacement at no cost, or refund the affected items to your original payment method if a replacement isn’t available. You do not need to send anything back.
3. Why we can’t accept returns
Golden Tiger is a food product. For safety and quality reasons, we cannot accept returns or exchanges of opened or unopened products once they have been delivered, and we cannot resell returned food. If you don’t enjoy a flavor, please contact us; we’re happy to suggest another.
4. Missing or lost packages
If your tracking shows your order as delivered but you can’t find it, please check with neighbors and your building’s mail area, then email hello@goldentigerlife.com within 7 days of the delivery date. If your order is lost in transit, we will send a replacement or issue a refund.
5. Subscriptions
You can skip, pause, change or cancel your subscription online at any time before your next charge, with no fees; see our Subscription Terms. Orders that have already been charged and shipped follow this Refund Policy. If you were charged after cancelling because of an error on our side, we will refund that charge in full.
6. Order changes and cancellations
If you need to change or cancel a one-time order, email hello@goldentigerlife.com as soon as possible. If your order hasn’t shipped yet, we will cancel it and refund you in full. Once an order has shipped, it can’t be cancelled.
7. Gift cards
E-gift cards are not refundable and cannot be exchanged for cash, except where required by law. See our Terms of Service.
8. How refunds are paid
Approved refunds go back to your original payment method. We process them promptly once approved; depending on your bank or card issuer, the credit may take several business days to appear. Discounts applied to the original order are not refunded as cash.
9. Contact us
Golden Tiger Bio C, dba Golden Tiger Life
Email: hello@goldentigerlife.com
